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Legal & Policies

Legal and Policies

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    PRIVACY POLICY

    At Flow we care a great deal about our customers' privacy and the trust that you put in us when sharing your personal information. This Privacy Policy outlines our practices on data collection so that you are confident your personal information is secure and free from abuse and misuse. By visiting Flow.com, you accept and consent to the practices described in this Privacy Policy.

    What Personal Information Does Flow Collect About Its Customers?
    We use the information that you provide to us in order to constantly improve your experience with us on Flow.com. We also use your information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website.

    Here are the types of information we collect from you:
    Information You Give Us: we receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, communicating with you and improving your website experience. You provide such information when you search, buy, participate in a contest or questionnaire, communicate with customer service or sign-up for a newsletter. As a result of those actions, you might supply us with information such as: your name; address and phone number; credit card information; people to whom purchases have been shipped (including addresses and phone numbers).

    Automatic Information:
    We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Flow.com. We would like to make you aware that tools do exist to allow you to browse websites anonymously, however, this will mean that we will be unable to provide you with a more customized experience. Examples of the information we collect and analyze include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create marketing campaigns; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

    E-mail Communications:
    To help us make e-mails more useful and interesting, it is our practice to receive a confirmation when you open e-mail from Flow.com if your computer supports such capabilities.

    Does Flow.com share the information that we receive through our website?
    We absolutely hate receiving spam e-mail and would never want to inflict this on anyone especially our customers. As a result we will never sell your personal information to any third parties. We do, however, have certain Third Party Service Providers who perform important business functions on our behalf. These include: processing credit card transactions, fulfilling orders and delivering packages. They have access to personal data needed to carry out their functions, but they may not use it for other purposes. We require that all our Third Party Service Providers process personal information in accordance with this Privacy Policy. With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

    How Secure Is Your Information?
    We protect the security of your transaction information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to any passwords you have with us and we recommend that you do not submit sensitive financial information on shared or public computers.

    What Is Your Policy Concerning Children Using Flow.com? Flow.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Flow.com's online store functions only with the involvement of a parent or guardian. Additionally, we will never knowingly collect information from children under of the age of 13 in accordance with the Children's Online Privacy Protection Act. If it comes to our attention that a customer under the age of 13 has provided Personal Information to us, we will remove all such information from our files. However, we may still maintain a record of that person's name and address in a do not register file in order to avoid a subsequent registration.

    How Do I Remove Myself From Your Mailing Lists?
    At the bottom of every e-mail that we send out is an unsubscribe link. You can opt out by clicking this link or logging onto our website and sending us an e-mail using the form on the Contact Us page. However, we may still maintain a copy of your personal information in an inactive customer file for our own internal reference.

    Conditions of Use, Notices, and Revisions
    If you choose to visit Flow.com, your visit and any dispute over privacy is subject to this Privacy Policy. If you have any concern about privacy at Flow.com, please e-mail us a thorough description and we will try to resolve the issue for you. We may e-mail periodic reminders of our Privacy Policy unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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    LIMITED WARRANTY POLICY

    Flow Limited Warranty warrants that Flow Boots, Flow Bindings and Flow Snowboards, when purchased from an authorized Flow dealer by a retail customer, WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP for a period of one (1) year from the date of purchase by the original retail customer. Flow Limited Warranty warrants that certain specifically indicated models of Flow Snowboards, when purchased from an authorized Flow dealer by a retail customer, WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP for a period of four (4) years (=Per4mance Guarantee program) from the date of purchase by the original retail customer. This warranty is solely for the benefit of the original retail purchaser and may not be assigned. For retail customer Limited Warranty claims, proof of purchase from an authorized Flow dealer is required. All coverage under this warranty is void if product is purchased from an unauthorized retailer or third party. If the date of purchase cannot be established, Flow will make a determination based upon on the last production year of the particular model.

    This Limited Warranty covers workmanship, structural and material defects, delamination, breakage, faulty inserts and hardware of Flow products and parts thereof, which are solely due to a manufacturing defect.

    This Limited Warranty does not cover ordinary wear and tear, including fading colors, scratches, paint chipping, oxidation and rust, or for any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, improper maintenance or care, use of solvents and adhesives, incorrect setup and use of improper mounting hardware, sizing issues, use on non-snow objects, any cut or blow or impact with a hard object or any other irresponsible use. All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by Flow.

    All returns must be made through Flow authorized dealers. If you have any questions about the Flow Limited Warranty or procedures for making claims thereunder, please contact Flow at www.flow.com. The Flow Warranty Center will determine if a product is covered under this Limited Warranty. If covered, Flow will, at Flow’s sole option, repair or replace the product in question. Flow can replace parts under the Limited Warranty that may be of different color, appearance or specification from the original part. Repaired or replaced products are covered for the remainder of the original warranty only.

    THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WRITTEN, ORAL OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. The product is provided "AS IS AND WITH ALL FAULTS". UPON PURCHASE, CUSTOMER WAIVES ALL WARRANTIES EXPRESS AND IMPLIED. IN NO EVENT SHALL FLOW BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER CAUSED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. Flow shall not be liable for contribution or indemnification, whatever the cause. Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular retail customers. Flow’s obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this Flow Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another. Any disputes arising from any provision in this section shall be governed by the laws of Delaware, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

    EUROPEAN UNION ONLY: In the European Union, consumers have legal rights under applicable national legislation. The foregoing is without prejudice to other legal rights that may arise under applicable national legislation. To the extent that those legal rights do not allow for waiver of liability or set a minimum standard for warranties and guarantees, those rights are not affected by the Flow Limited Warranty. Flow’s obligations under any warranty or guarantee shall be limited, to the greatest extent allowed by law, as provided in this Flow Limited Warranty. This warranty covers the purchase of the aforementioned Flow products under the applicable national legislation of the relevant EU member state. The address to the nearest Flow Warranty Center for each EU member state can be found on www.Flow.com or requested in writing to Flow Snowboarding / Nidecker Group, 2 Place de L'Industrie, CH-1180 Rolle, Switzerland.

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    LEGAL DISCLAIMER

    Flow and its Distributors hereby disclaims and sets forth as follows:

    GENERAL DISCLAIMER
    Although the information and recommendations at Flow's and its Distributors site are presented in good faith to be correct, Flow and its Distributors make no representations or warranties as to the complete accuracy of the information. Any information is supplied upon the condition that the person receiving it will make their own determination as to its accuracy and its suitability for their purposes prior to its use.

    DISCLAIMER OF WARRANTY
    The services, information and materials on this website are provided 'AS IS' and Flow and its Distributors expressly EXCLUDES AND DISCLAIMS ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

    DISCLAIMER OF LIABILITY
    Flow and its Distributors shall have absolutely no liability whatsoever in connection with the website services, information, external links or third party links on this website. Flow and its Distributors shall have no liability whatsoever for any errors, omissions or inaccuracies in the information regardless of how caused or for delays or interruptions in delivery of the information: or any decision made or action taken or not taken in reliance upon the information furnished.

    Flow and its Distributors accept no responsibility or liability whatsoever with regard to information on this site as the information is meant to be of a general nature only and is not intended to address the specific circumstances of any particular individual or entity. The information provided is not necessarily comprehensive, complete, accurate or up to date; the information is sometimes linked to external sites over which Flow and its Distributors have no control and for which Flow and its Distributors assume no responsibility: Flow and its Distributors shall have no liability for any loss or injury caused, in whole or in part, by its actions, omissions or negligence, or for any contingencies beyond its control in procuring, compiling or delivering any information. The information is not professional nor does it comprise legal advice (if you need specific advice, you should always consult a suitably qualified professional).

    DISCLAIMER OF ENDORSEMENT
    Any reference within external or third party links to any specific commercial products, process or service by trade name, trademark, manufacturer or otherwise, does not constitute or imply it's endorsement, recommendation or favoring by Flow and its Distributors. The appearance of external or third party links does not constitute endorsement by Flow and its Distributors of the linked web sites or the information, products or services contained therein. Flow and its Distributors do not exercise any editorial control over the information you may find at these locations. External or third party links may be provided for the convenience of the users of this site. Flow and its Distributors are not responsible for the availability or content of these external or third party sites and does not endorse, warrant or guarantee any products, services, information, centers or schools described or offered at these links.

    CENTER & SCHOOL DISCLAIMER
    The centers/schools, which the user can find on this web site, are independent companies, which feature Flow and its Distributors products. The center/school is entirely independent from Flow and its Distributors brand products and the manufacturer/distributor of Flow and its Distributors products in no way operates, condones, endorses, sponsors, certifies, franchises or is in any way connected with the center/school and/or any of its aspects, including its websites. Persons employed by centers and schools are not employee's of Flow and its Distributors. Flow and its Distributors does not control any aspect of the operation of the center/school or any of the management thereof. Flow and its Distributors has no input into the handling of any products used by the center/school including the Flow and its Distributors products, which may be featured at the center or school. Flow and its Distributors are not responsible for and disclaims any warranties, expressed or implied, made in regard to any Flow and its Distributors products by any employee's, managers or owners of any centers/schools.