Welcome to the Flow warranty, repairs and spare-parts service.
If you have an issue with a FLOW product, please first contact the dealer where you purchased your product. Many Flow dealers have spare parts on hand that will fix common problems quick and easy.
If you have an issue with your BOA system, BOA laces and other components are guaranteed for life! But sometimes unfortunate things happen; visit the BOA Warranty and Support page for the quickest service!
For other board, boot or binding issues, the steps below will help you to get back on the hill as soon as possible, either with the help of your dealer or through Flow directly.
Flow warrants that this product, when it is purchased from an authorized Flow dealer by a retail customer, will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original retail customer. This warranty is solely for the benefit of the original retail purchaser and may not be assigned.
For retail customer Limited Warranty claims, proof of purchase from an authorized Flow dealer is required. If the date of purchase cannot be established, Flow will make a determination based upon on the last production year of the particular model.
If you have any questions about the Flow Limited Warranty or procedures for making claims thereunder, please contact Flow at www.flow.com or fill out the form below. The Flow Warranty Center will determine if a product is covered under this Limited Warranty.
If covered, Flow will, at Flow’s sole option, repair or replace the product in question. FLOW CAN REPLACE PARTS UNDER THE WARRANTY PROGRAM THAT MAY BE OF DIFFERENT COLOR, APPEARANCE OR SPECIFICATION FROM THE ORIGINAL PART. Flow only carries parts back for 3 YEARS from the release of a particular product, after 3 years FLOW MAY NOT BE ABLE TO FULFILL YOUR WARRANTY REQUEST if parts are no longer available. All returns must be made through Flow authorized dealers. Any repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, includ- ing scratches or paint chipping, or for any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, improper maintenance or care, incorrect setup, use on non-snow objects, any blow or impact with a hard object or any other irresponsible use. THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WRITTEN, ORAL OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL FLOW BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUEN- TIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER CAUSED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. Flow shall not be liable for contribution or indemnification, whatever the cause.
Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular retail customers. Flow’s obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this Flow Limited Warranty.
This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.
Was the product purchased in the last 12 months, and do you have proof of purchase? Was the product purchased from an authorized Flow dealer? Does the damage appear to be attributable to defective materials or workmanship? Does the damage appear to be due to any cause not covered under Flow Limited Warranty General guidelines for coverage:
What is Covered:
What is Not Covered:
Determine model and part-number:
Identify the model by name, color and year.
Identify and specify Size and Left/Right foot. Flow bindings come in XS (kids only), S (kids only), Medium, Large and XL sizes.
Your local dealer may have the part you need in stock. The fastest way to address your warranty issue may be to contact your local dealer. Click here for our Dealer Locator.
If you live outside of North America, please contact your local Flow Distributor.
For customers located within North America that have not found a solution with your local Flow dealer, please complete the form below, and a warranty representative will be in touch with you shortly. In order to quickly resolve your problem, please fill the form out completely.
Before completing the form below, please make sure you have determined the validity of your claim and determined your product details (model, year, size, color, part) through steps 1-3.