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Frequently Asked Questions

About Flow

ABOUT OUR PRODUCTS

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    How do I choose the right size snowboard?

    Choosing the right size board is a combination of your height and weight.

    Most people will want the height of their board to be anywhere between just under their chin to the tip of their nose.
    If you plan on riding more Freestyle you may want a slightly shorter board, and if you plan on riding more Freeride you may want a slightly longer board.

    The indicated weight-range on each snowboard is a recommendation and fairly open. If you are on the heavier side of the range, know that the board will feel softer, and if you are on the lighter side, know that the board will feel stiffer. If you stray outside of the weight range don’t worry, just know the feel of the board might be a little different than advertised. Getting the right length board will only help to add to the fun you will have while riding.

    Here are some tips for hand flexing boards: Let the base of the snowboard lean (slightly angled) against your hand or forearm placed around the contact points of the nose or tail (where nose/tail begin to curve upwards). Then apply pressure with your other hand in the middle and at the binding areas of the snowboard, and you can easily feel the stiffness and rebound of the board. Do not hold the tip of the board and then bend it in the middle, this is not a good judge of the flex since most of what is flexing is just the tips which are usually the most flexible areas of a snowboard.

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    How do I choose the right type of board?

    Don’t be too intimidated, every snowboard we design at Flow can be ridden in any condition and on any type of terrain; some are designed to excel in certain terrain like all-mountain riding, while others are specific to park. If you’re not sure, read about the differences between camber and rocker, and the different types of shapes here.

    We also provide you 4 types of categories. If you put yourself into one of these categories, we show you what products work best for that type of rider. We have broken this down into Explore, Versatile, Discover and Future.

    Explore - Big-mountain Freeride, Back-country, side-country. You live for deep powder, steep mountains and you are always eager to explore the mountain front to back and push the limits.

    Versatile - All-mountain, Freestyle, Park. You love to go snowboarding as much as possible and as long as you can. You ride as much of the mountain as you can, on some days you just charge the groomers, other days you may hit the park, and when there is fresh powder you know where you will be.

    Discover - All-mountain, Cruizing. You think snowboarding is awesome! Maybe you are just starting out, maybe your exciting annual trip is coming up, or maybe you want a new board to keep up with your buddies. These products are exactly what you are looking for.

    Future - Kids are the future. They pick up snowboarding so easily, and what is more fun than a day of riding with the whole family? Keep them stocked with the right gear, and be amazed by their on-snow antics. Our Micron line is designed specifically for your precious little shreds.

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    Are your boards ready to ride, do I need to wax my board?

    Our boards come from the factory waxed and ready to ride. It is always a good idea to tune your board after a few days of riding, and always check if your hardware is still tight and all your gear I functioning properly. Check here for tips and tricks on tuning your board, or ask your shop for tuning care.
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    My Flow A.B.T. board has a weird bubble on the base?

    A.B.T. (Augmented Base Technology) was a unique Flow snowboard technology, which has a Silicone dampening insert in the base. This helps reduce chatter, impact and gives an overall smoother ride. The bubble(s) are intentional; this is where the Silicone sits directly underneath your base material. This Silicone is not liquid, so it will never leak. If you damage your base, the Silicone area is just as easy to repair as other areas of the base, as you would with any other snowboard. And waxing and grinding, either by hand or with a professional machine in the shop is no problem either! The Silicone is designed to move and reform under pressure, whether it's icy or chunky patches of snow, a handrail, or the belt of a waxing/grinding machine, the base adapts and absorbs.

    For 2015, Flow has replaced the ABT technology with its all-new Kush Control. Learn more about Kush Control here.

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    How should my boots fit?

    Each boot model fits a little differently. You'll want to try on several models to ensure a great fit. Your foot should fit snuggly inside the boot, with your toes just about touching the end of the boot when you are laced-up and standing up with your knees slightly bent (as if snowboarding). If your toes feel cramped at the end of the boot, try the next size up. Good fit = Good day of riding.



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    What size bindings and boots should I get?

    Download this PDF for the sizing conversions and the approximate correlation between our Flow boots and bindings.
    BUT all boot and bindings correlations are approximate due to variances between models and brands.
    ALWAYS physically check that your boots fit your bindings before you buy them and head to the mountains.





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    How do I setup my bindings?

    Our bindings are not very complicated, but a little love towards setting everything up properly to fit your gear and personal preference goes a long way towards a great day on the hill!
    View our How To Videos for all the details per model/series here. Or download our Binding Instruction Guide for the basics.

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    How do I use my bindings?

    Flow bindings are not very complicated use, but they might be a little different than what you were used to. Download our Binding Use Tricks and Tips for the basics of getting in and out of your bindings through the reclining hiback, or using the buckles.




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    Do Flow bindings work on all boards, including Channel-boards?

    Yes, in general Flow bindings will work on all boards. Depending on each model, they will fit directly on the 3 commonly used mounting patterns (4x4, 3HP and Channel-M6) right out of the box, or you may have to buy a separate converter disk;

    Flow NX2, FUSE, Nexus, ISIS, OMNI and Juno model bindings can be readily mounted on all 3 mounting patterns; 4x4, 3HP and Channel-M6. See instructions on the disk or the Binding Instruction Guide.

    Flow Flite, H and M-series bindings (model-year 2007 and newer) can be readily mounted on the 4x4 and 3HP mounting patterns, but to fit them to Channel-M6 boards you will need to buy our Plastic Channel Converter Disk.

    If you still have a pair of NXT-series bindings, they can be readily mounted on the 4x4 and 3HP mounting patterns. To fit the Channel-M6 boards, you will need to buy our Aluminum Converter Disk (Limited Availability, try one of our partner retailers).

    Any other series and/or older bindings than listed above will have limited compatibility options, most of them only allowing for mounting on 4x4 and 3HP patterns. No converter disks are available.

    For more information on mounting options check this PDF.


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    Are Flow foot-straps interchangable?

    Some Flow foot-straps are interchangeable, but due to the fact that materials and model-specifications do change, only some straps will fit on some models. Please check carefully that the footstrap-buckles fit and work well with the ladderstraps, and only the same combination between those should be used as on the original setup. We recommend that you test your straps before you go riding.
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    How can I register my products?

    Click here to Register your new Flow products.
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    Flow Product Warnings

    Please download our most up-to-date Product Warning and Warranty leaflet here.

    Prop. 65 WARNING for California Residents:
    Some Flow products can expose you to chemicals known to the state of California to cause cancer, birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

    All Flow kids sporting goods are compliant with CPSIA regulations, governing the limits of exposure to certain chemicals in kids products.

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    The skier/snowboarder Responsibility Code

    The skier/snowboarder responsibility code; A simple list of key components that every rider is expected to know and act upon to make sure that they and others around them are safe on the mountain. Please make sure to know these 7 rules:

    1. Always stay in control, and be able to stop or avoid other people or objects.
    2. People ahead of you have the right of way. It is your responsibility to avoid them.
    3. You must not stop where you obstruct a trail, or are not visible from above.
    4. Whenever starting downhill or merging into a trail, look uphill and yield to others.
    5. Always use devices to help prevent runaway equipment.
    6. Observe all posted signs and warnings. Keep off closed trails and out of closed areas.
    7. Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely.

Warranty/Parts

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    What is Flow's warranty policy?

    We warranty all products purchased from an Authorized Flow Dealer to be free of defects in materials or workmanship for a period of one (1) year from the date of purchase, and for a period of four (4) years for Per4rmance Guarantee snowboards (model-year 2015 and newer).
    E-bay is NOT an authorized Flow Dealer. ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED BY THIS WARRANTY. If covered, Flow will, at Flow’s sole option, repair or replace the product in question.

    FLOW CAN REPLACE PARTS UNDER THE WARRANTY PROGRAM THAT MAY BE OF DIFFERENT COLOR, APPEARANCE OR SPECIFICATION FROM THE ORIGINAL PART.
    Please read our full policy here or download our Product Warning and Warranty leaflet here.

    If you live in the USA or Canada and you wish to submit a warranty claim, please do so here through our online claim center.
    If you live outside of North America, please find your local Customer Service and Warranty contact information here.
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    What is covered under Flow's warranty policy?

      General guidelines for what is covered:
    • - Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect.
    • - Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect.
    • - Stripped, spinning or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)
    • - Delaminating of boot, due to a manufacturing defect.
    • - Breakage and/or cracking of any binding parts during riding, not due to misuse, abuse, neglect, impact or the use of resins and/or solvents.

    • What is not covered:
    • - ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED BY OUR WARRANTY. Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage.
    • - Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust, or misuse of non approved solvents. Damage from the use of solvents, adhesives, or other substances not specifically determined for use on snowboard products.
    • - Board damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, the mounting of non-FLOW bindings or base dimples in the binding insert area as a result of improper mounting.
    • - Damage caused by any personal modifications made.
    • - Boot damage from resting board steel edge on boot.
    • - Normal wear and tear, i.e., boot laces. Please keep in mind that our warranty policy does not cover wear and tear. Inspect you board for dents and gouges that we may determine to be impact damage. If your pair of boots look to be cut or sliced up on the toe area, that is most likely caused from the sharp metal edge of a board resting on your boot while riding the lift.
    • - Sizing issues are not covered under warranty, and are not a Flow liability. If you have purchased the incorrect size of product, please contact your shop where you bought it and see if they can help you. Please note that products often need to be adjusted properly, to secure a good fit. Especially Flow bindings are designed with multiple customization options, check our How-To Videos to find out how to set them up properly.
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    What do I need to claim a warranty or request a part?

    For any warranty claim, you will need to submit a picture of the original proof of purchase (receipt) from an Authorized Flow Dealer. You will also need to snap a picture of the entire product so we can determine the model/make and other details, one or more pictures of the defective area, and a picture of the serial number (on snowboards only).

    To find out which part-number you need for your bindings, check these exploded view drawings, sorted by product-year, and find your binding-model and part; If you live in the USA or Canada, click here to start the online warranty process.
    If you live outside of North America, please find your local Customer Service and Warranty contact information here.


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    How do I submit a warranty request?

    If you have an issue with a FLOW product, please first contact the dealer where you purchased your product. Many Flow dealers have spare parts on hand that will fix common problems quick and easy.

    If you have an issue with your Boa® Closure System, Boa® laces and other moving components of the dial system are guaranteed for life! But sometimes unfortunate things happen; visit the Boa® Warranty and Support page for the quickest service!

    For other board, boot or binding issues, and if you live in the USA or Canada, click here for submitting an online warranty claim and we will help you get back on the hill as soon as possible.
    If you live outside of North America, please find your local Customer Service and Warranty contact information here.
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    How do I get a warranty or support on my Flow BOA boots?

    Boa® laces and other moving components of the dial system are guaranteed for life! But sometimes unfortunate things happen; visit the Boa® Warranty and Support page for the quickest service. Or submit an online claim through the USA and Canada Flow warranty department.
    If you live outside of North America, please find your local Customer Service and Warranty contact information here.
    Please note that non-moving Boa® parts like stitched-in guides, housings and other non-moving parts are NOT covered under the Boa® Lifetime Guarantee, NOR are they covered outside the Flow 1 year warranty policy.
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    I received binding parts, how do I repair my binding?

    If you have received parts from our warranty department in your mail-box, most likely you have received repair-instructions along with them. If not, you can download our most common repair instructions here.
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    I have 2014 Flite-series bindings, do I need to get them repaired through your repair-program?

    Yes, we have discovered that the Pin and O-clip used to secure the rear Snaplock Lever to the Hiback of all 2014 Flow Flite-series snowboard bindings requires replacement on both left and right foot bindings to prevent a possible injury. This is due to an issue regarding a manufacturing assembly deficiency on a small percentage of 2014 Flite-series bindings.

    We strongly advise everyone who owns the 2014 Flite-series bindings to participate in the free Repair Program and have the bindings inspected and repaired if needed. Unless your bindings have a round Green ID-sticker on the bottom of the bindings, this identifies that Flow or your retailer has already repaired them. In this case, no action is required.

    To learn more about the Free Repair Program, see exactly which bindings are affected, or to submit a repair request if you live in the USA and Canada, please click here.
    If you live outside of North America, please find your local Customer Service and Warranty contact information here.

ABOUT OUR SALES

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    Where can I find an authorized Flow dealer?

    Click here for our global Flow Authorized Dealer locator.
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    Where can I buy Flow products online?

    Check out our Flow.com web-shop (North America only), or click here for a list of global Authorized Flow on-line Dealers.
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    Where can I find an international Flow dealer?

    Click here for a list of our global Authorized Flow Retailers.
    Or find your local Customer Service and Warranty contact information here.
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    Can I rent Flow products?

    You sure can, Flow products are readily available at these Flow Go Riding Rental Centers. Please contact your local area to find out if Flow is available or not. If not, request that they carry Flow.
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    What are accepted forms of payment on your Flow.com web-store?

    Flow accepts all major credit cards that are issued by North American banks: American Express, Master Card and Visa, and we also accept PayPal. We do not accept any other type of credit cards, gift-cards, checks or cash payments.

    For security, your Credit card details are never saved but encoded with a system called "Secure Socket Layer“ (SSL) and then directly received and processed by our payment provider Authorize.net.

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    Is my information safe on your Flow.com web-store?

    Here at Flow we know your privacy is important and we will never share or use your personal information for anything other than its intended use. Therefor, all your personal data – and your credit card data – is encoded with a system called "Secure Socket Layer“ (SSL) during the ordering process and then sent via the Internet.

    Credit card details are not saved, but directly received and processed by our payment provider Authorize.net.

    Access to your Flow.com customer account is only possible by entering your personal password. Please keep your login details confidential at all times and always close your browser window once you have finished communicating with us, especially if you are using a shared computer.



    Please read about our full privacy policy here.
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    When and where do you ship orders from the Flow.com store?

    Once your order is submitted we try to ship your order within 24 hours, but please note that we do not process and ship orders during the weekend or on holidays. All Flow products are shipped to you from either our warehouse in California or our warehouse in Florida, depending on stock availability. Please be advised that we currently only serve customers within the United States through our Flow.com store, for other regions please use one of our Authorized Retailers.
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    Do I have to pay sales tax on my Flow.com web-store order?

    You will have to pay sales tax on your Flow.com order if you live within the states of California, Washington, Colorado, Pennsylvania, and Hawaii.
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    Can I check the status of my Flow.com order?

    Yes, please log into My Account to check your current order status, and review other information regarding your account.
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    Can I return my purchase from the Flow.com web-store?

    You may return your unused product for a full refund within 30 days of the purchase date.
    You can expect a full refund to your credit card 7 to 14 days after we receive your return.
    It may take up to 30 days to be visible on your credit card statement.
    Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.
    To request a return or exchange, please call our Customer Service team at 855-464-6550. We’ll place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return, your refund will be processed.
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    If there is a problem with my Flow.com web-store order or shipment, what should I do?

    Please contact our Customer Service team at 844-305-0564 and let them know your order number and issue.