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• Shipping

  Shipping

  When will my order ship?

  All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email once the order has shipped from the warehouse.

  Do you ship to my country?

  We currently only ship online orders to locations inside the United States and Canada. If you are interested in purchasing product outside of the US or Canada, please check our website www.flow.com for a listing of international online retailers.

  *Note: Sorry, we cannot ship to post office boxes or APO/FPO addresses.

• Returns

  Return Policy

  You may return your unused product for a full refund within 30 days of the purchase date. Please make sure that all product is returned in its original packaging.

  You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.

  Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.

  To request an exchange, please call customer service at 1-949-361-5260. We’ll place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return, your refund will be processed.

  Return Instructions

  If you need to return an item, please call customer service at 1-949-361-5260.

  We recommend purchasing tracking information to help expedite return claims. Return Shipping is not Pre-Paid.

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